Last updated: November 10, 2025
Welcome to www.ballora.si, the online store operated by Ballora, Žiga Arhanič s.p., offering cosmetics and skincare products.
Please read these Terms and Conditions carefully before using the website or placing an order. By using the website, you confirm that you understand and agree to these terms.
1. General Information
Seller / Provider:
Ballora, Žiga Arhanič s.p.
Podvin 227, 3310 Žalec, Slovenia
Registration number: 7366027000
VAT ID: 88796078
Email: info@ballora.si
Ballora.si operates in accordance with the Consumer Protection Act, General Data Protection Regulation (GDPR), and other applicable EU and Slovenian laws.
2. Availability of Information
The provider undertakes to always make the following information available to the customer:
- Company identity and contact details
- Essential product characteristics
- Shipping terms and delivery costs
- Clearly defined prices including all applicable fees
- Terms and conditions for returns and cancellations
- Validity period of offers
3. Ordering Process
- The user selects a product and adds it to the cart.
- The order is completed by entering the required personal and shipping details.
- Before submitting the order, the customer must confirm agreement with these Terms and Conditions.
- After placing the order, the customer receives a confirmation email.
- The purchase contract is concluded once the provider confirms the order.
4. Prices
All prices are listed in euros (€).
The company is not a VAT payer, in accordance with Article 94(1) of the Slovenian VAT Act (ZDDV-1), so VAT is not charged.
Prices may change without prior notice. The final price at checkout is valid at the time of order confirmation.
5. Delivery
Delivery is provided by contracted partners (e.g., Pošta Slovenije, GLS, etc.).
The standard delivery time is 2–5 business days, unless otherwise stated.
Shipping costs are shown at checkout.
6. Payment Methods
- Cash on delivery
- Credit/debit cards (Visa, Maestro)
- Google Pay
- Apple pay
7. Returns and Right of Withdrawal
The customer has the right to withdraw from the purchase within 14 days of receiving the goods, without providing a reason.
To do so, the customer must send an unambiguous notice of withdrawal to info@ballora.si. The item must then be returned within 14 days.
Returned items must be unused, undamaged, and in their original packaging.
The cost of return shipping is borne by the customer.
The provider will refund the purchase price within 14 days of receiving the returned item.
Note: The right of withdrawal does not apply to sealed cosmetic products once the packaging has been opened, due to hygiene and health protection reasons.
8. Complaints and Warranty
In case of a material defect (e.g., damaged or incorrect item), please contact us within 8 days of receiving the product.
Attach proof (photo, order number, etc.).
If the complaint is justified, we will replace the product or issue a refund.
9. Data Protection
By placing an order, the customer agrees to the processing of their personal data for the purpose of fulfilling the order and related communication.
For more information, see our Privacy Policy.
10. Disclaimer
The provider is not liable for any damage arising from website downtime, errors, or incorrect information not caused intentionally.
11. Legal Notice
All disputes are subject to Slovenian law.
The competent court is the court in the provider’s place of business, unless otherwise required by law.
12. Contact
For any questions, complaints, or cancellation requests, please contact us:
– Email: info@ballora.si